Returns & Exchanges

At AIZO Quality Heating, we stand by the craftsmanship of our heating solutions and offer a 30-day return policy to ensure your home remains perfectly comfortable. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and exchanges on all eligible units.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Unit

  Carefully repackage your heating system in its original factory packaging, ensuring all thermostats, mounting hardware, and manuals are included to avoid restocking fees.

• 3.
  Ship to AIZO

  Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location; we recommend keeping your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition at our warehouse, your refund will be processed to your original payment method within 5 to 7 business days.